If you have any requests or queries, or would like to be removed from our mailing list, then please get in touch with us, or alternatively, write to: Data Protection Officer, Central Bus Depot, Isa Town 840, Post Box Number 33277, Southern Governate, Kingdom of Bahrain.2. Collection and Use of Information
What data collection methods (including cookies) do we use on our website?
We use a range of data collection methods and technologies on our website (including cookies). These are used to collect data for the purposes of our transactions with you, gathering statistics and analytics on our website traffic and users’ behaviour, evaluating our marketing effectiveness, requesting user feedback, and to improve our website and customer satisfaction levels.
We also enable third party cookies and other technologies through our website, such as those used by advertisers. These technologies may place cookies in your web browser cache, and may use other methods to show third party content.
All modern web browsers allow cookies to be disabled through browser security settings, but parts of our website may not work correctly if your security settings are set too high. At the time of writing, these technologies are used on our website.
What information do we collect?
We will collect name and email address, and any other information which our visitors enter into forms completed and submitted through our website. When purchasing a personalised “Go Card”, we will also collect information on your address, CPR Number, telephone numbers, age, gender and a photograph taken at the time of purchase or supplied as an image. If an anonymised card is topped up using any method, we will still collect data on the payment processes used.
Our technologies above may also capture information about your use of our website, including dates, times, where you visited our website from and information on any click-throughs. It will also collect details on what pages you visited on our site, your use of each page (taps, clicks, cursor movements, scrolling, and key presses, information entered into any forms), and any feedback you may submit.
We will also collect specific information about your web browser, including the make (e.g. Internet Explorer, Firefox, Safari, Opera, Chrome) and version number, your operating system (e.g. Microsoft Windows, OSX, Android) and version, your IP address (a unique identifier allocated to your computer for your connection to the internet), along with the details of your Internet Service Provider.
Our own and third party cookies and other technologies will also be used to collect information to track visits to our website and click-throughs on advertising material. For further information, please refer to the paragraph ‘What data collection methods (including cookies) do we use on our website?’
In addition, we may receive information about you if you use any of the other websites we operate, or the other services we may provide now and in the future. We are working closely with third parties (including, for example, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers and search information providers) and may receive information about you from them.
When travelling on the bus services provided by Bahrain Public Transport Company, we will collect data on the dates and times of travel, routes used, as well as start and stop points, transfers between services, along with methods of payment; and information about use of the free on-board Wi-Fi system.
Our vehicles and premises are also equipped with CCTV cameras that record video footage both inside and outside of the vehicle or premise that is subsequently stored in data collection facilities. This is used primarily for the detection and prevention of criminal activity; as well as for the safety and well-being of our passengers.
How will this information be used?
The main purpose of the data collection activities are to help us maintain and improve the services that we offer to our customers.
We may use your information:
- To process enquiries through our website or Customer Care Line;
- To log usage, as well as gather broad demographic statistical information about users and to administer the functionality of the website;
- To gather broad demographic information about users of our bus services, and their usage of the services and facilities;
- To advise you of changes to our website, to improve and customise our website for our visitors;
- To track and manage advertising;
- To administer the “Go Card” payment system;
- To keep you informed about Bahrain Public Transport Company and our services;
- To send you, or permit selected third parties to provide you with details of special offers, promotions, new products and services we feel may be of interest to you, but only if you have specifically consented to this.
If you prefer not to receive any further marketing communications from us, you can opt out at any time. See the Paragraph ‘Opt-out Procedure’ below.
Who will we share your information with?
We may disclose relevant information to:
- Our regulators, lawyers and auditors;
- The Ministry of Transport & Telecommunications;
- The Ministry of Justice, the Ministry of the Interior, the Police or courts;
- Other companies within our group, which means our subsidiaries, partners, our ultimate holding company and any subsidiaries;
- Persons where required by law under a court order or subpoena;
- Third party service providers or agents acting on our behalf; and providers of any of the services and technologies identified in the paragraph ‘What data collection methods (including cookies) do we use on our website?’ and advertising networks.
Where do we store your information?
Personal information will be retained only for as long as the purpose for which it was collected continues, in accordance with the UK Data Protection Act 1998. It will then be destroyed; although copies may be retained if required to satisfy our legal, regulatory or accounting requirements.
Under the UK Data Protection Act 1998, you are entitled to a copy of any personal information we hold on you, but we may charge a fee for providing this information (currently we charge an administrative fee of BD1.000). To obtain a copy of any personal information we hold on you, please write to: Data Protection Officer, Central Bus Depot, Isa Town 840, Post Box Number 33277, Southern Governate, Kingdom of Bahrain.
For some types of marketing communications, our website may provide an opt-in and opt-out facility so that you only receive those communications if you choose to. Whenever we send you a communication we will also give you the opportunity to request your details to be removed from our marketing list.
At any time you can call our Customer Care Line on 66311111 to request access to your information and request that we change your status indicating whether you want to opt-in or opt-out of receiving those communications. Or you can write to us at Bahrain Public Transport Company, Central Bus Depot, Isa Town 840, Post Box Number 33277, Southern Governate, Kingdom of Bahrain.
If you do not want to receive emails from Bahrain Public Transport Company please write to us at the address above, or call our Customer Care Line on 66311111 and state your wish to be removed from the email list. Alternatively customers can unsubscribe by clicking an unsubscribe link that features in all marketing emails sent by Bahrain Public Transport Company.
Changes / Modification to personal information
You may make a request to us to change or modify any inaccuracies in your personal information at any time, free of charge. Further if you are aware at any time that any of the personal information that you have given to us has changed or is in any way incorrect, then please let us know at the earliest opportunity of the changes that need to be made to your personal information.
If you would like guidance on how to change the information that we hold on you please contact us on the Customer Care Line, or alternatively, write to: Data Protection Officer, Bahrain Public Transport Company, Central Bus Depot, Isa Town 840, Post Box Number 33277, Southern Governate, Kingdom of Bahrain.4. General Information
If we change this policy, we will post the new policy on the relevant page of our website and highlight this on the home page. If the change means that we will use your information differently, we will notify you. You may accept the change of use, or if you do not, we will continue to use your information in accordance with the policy under which it was originally collected.
Keeping your data secure
We will use technical and organisational measures to safeguard your personal information; for example:
- All information you provide to us is stored on secure servers;
- Any electronic payment transaction information will be encrypted and transmitted using appropriate methods;
- Access to your personal information is managed and controlled to prevent inappropriate disclosure;
- A designated Data Controller will monitor activities to ensure compliance;
- Statistical data is anonymised before analysis
Whilst we will use reasonable efforts to safeguard your personal information, you acknowledge that the use of the internet is never entirely secure and for this reason we cannot guarantee the security or integrity of any personal information which are transferred from you or to you via the internet.
Our responsibility to you
Bahrain Public Transport Company is a joint venture of National Express and AMA, with company number 911400-1, of the registered office Central Bus Depot, Isa Town 840, Post Box Number 33277, Southern Governate, Kingdom of Bahrain.
Bahrain Public Transport Company W.L.L is the ‘data controller’ for the purposes of the UK Data Protection Act 1998.
All copyright, database rights, design rights, and all intellectual property rights in and to all text and graphics, and all other materials on this web site belong solely to Bahrain Public Transport Company W.L.L.
No part of our web site can be reproduced in any form whatsoever whether electronically or otherwise without our prior written consent other than temporarily in the course of using our web site or to keep a record of a transaction entered into using this web site.
We disclaim and exclude any responsibility for errors in respect of the information on the web site. Your reliance on this web site and your use of this web site is entirely at your own risk. We exclude all warranties, terms and conditions implied by law in relation to this web site.
You may not rely on any statement or representation in the web site, and when you buy tickets for travel from Bahrain Public Transport Company you agree that you have not relied on any statement or representation in this web site.
We do not exclude our liability for fraudulent misrepresentation.
We shall have no liability for any loss or damage you suffer as a result of relying on any fact or statement that proves to be incorrect.
In this section you will find information on internet cookies; the cookies that may be set when you visit the Bahrain Public Transport Company website; and how to manage and delete these through your browser.
What is a cookie?
A cookie is a small amount of data in the form of a text file, which often includes a unique identifier that is sent to your computer or mobile phone device’s browser from a website’s computer and is stored on your device.
Each website can send its own cookie to your browser if your browser’s preferences allow it; but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other websites. Many websites do this whenever a user visits their website in order to track online traffic flows.
Users have the opportunity to set their devices to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these means that certain personalised features cannot then be provided to that user and accordingly they may not be able to take full advantage of all of the website’s features. Each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences.
Information supplied by cookies allows us to analyse the profile of our visitors and can help us to provide you with a better user experience.
How to manage and delete cookies
Alternatively, you may wish to visit the website “www.aboutcookies.org” which contains comprehensive information on how to do this on a wide variety of web browsers. You will also find details on how to delete cookies from your computer as well as more general information about cookies. For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.
Bahrain Public Transport Company uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics sets a cookie in order to evaluate your use of the website and compile reports for us and our agents, about the user activity on our website.
Google stores the information collected by the cookie on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. By using the Bahrain Public Transport Company website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.